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version 3.0.0 - 19-Feb-2023

Effective February 19th, 2023

1. Introduction

These Terms of Service (hereinafter referred to as “Terms”) govern the use of the Scribo Services, as provided by Scribo Limited (hereinafter referred to as the “Scribo”, “We”, “Our”, “we”, “our” or “us”), by you as a natural person or a legal person (hereinafter referred to as the “Licensee”, “You”, “Your”, “you” or “your”). Scribo and you may individually or collectively be referred to as the “Party” or “Parties” respectively herein, as the context requires. References herein to Sections are to the sections of the Terms. These Terms are effective as of the date you first click “I agree” (or similar button or checkbox) or use or access the Scribo Services, whichever is earlier (hereinafter referred to as “Effective Date”). These Terms do not have to be signed in order to be binding. You indicate your assent to these Terms by clicking “I agree” (or similar button or checkbox) at the time you register for a Scribo User Account or place an Order. For No-Charge Products as defined in Section 23, you also indicate your assent to these Terms by accessing or using the applicable No-Charge Product.

If you, as a natural person, register to access, use and/or subscribe to the Scribo Services on behalf of a legal person, you represent to Scribo that you are obliged and have the legal authority to bind that legal person to these Terms, and that your acceptance of these Terms will be treated as acceptance by that legal person. All the decisions from Scribo are final and binding. The Scribo Services are not available to persons who are not legally eligible to be bound by these Terms. The following additional terms and conditions and policies are constituents of and incorporated by reference into the Terms:

Your access to and use of the Scribo Services, and the licenses granted herein, are expressly conditioned upon your compliance with and acceptance of these Terms.

As long as you comply with these Terms, Scribo grants you a limited, fully revocable, non-transferable, non-exclusive, non-assignable, non-sublicensable right to access and use the Scribo Services as they are intended to be used and in accordance with these Terms and the Applicable Laws. We grant you no other rights, implied or otherwise.

2. Definitions

“Additional Services” means services, premier or priority support or other services we provide to you, as identified in an Order. For the avoidance of doubt, Additional Services do not include the standard level of support included in your subscription to the Scribo Services.

“Affiliate” means, with respect to a Party, any other individual or entity controlling, controlled by or under common control with such Party. For the purposes of this definition and these Terms, the term “control” (and correlative terms) means the power, whether by contract, equity ownership or otherwise, to direct the policies or management of a Party.

“Applicable Laws” means all applicable common laws, civil laws, statutes, ordinances, rules, regulations, codes, requirements, laws or orders of any governmental authority.

“Clinic Account Creation Date” means the date on which a respective Scribo Clinic Account is created.

“Clinic Member” means an individual you or your Affiliate permits or invites, who accepted such invitation, to i) join the Scribo Clinic Account of a Subscribed Clinic with an existing Scribo User Account or ii) create a Scribo User Account and use such to join the Scribo Clinic Account of a Subscribed Clinic. For the avoidance of doubt, i) individuals invited by a Clinic Member with the same intent of your invitation to such Clinic Member and ii) individuals using or having Scribo Accounts registered with email addresses from your verified domain are also considered Clinic Members.

“Clinic Member Account” means the Scribo User Account(s) used by a Clinic Member to join and/or access the Scribo Clinic Account of a Subscribed Clinic.

“End User” means an individual who interacts with the Scribo Services, other products or services provided by Scribo as your customer or a customer of a Subscribed Clinic.

“Feedback” means comments, questions, ideas, suggestions or other feedback relating to the Scribo Services, Support or Additional Services.

“Order” means Scribo’s applicable online order page(s), flows, in-product screens or other Scribo-approved ordering document or process describing the products and services you are ordering from us and, as applicable, their permitted scope of use. As applicable, the Order will identify: (i) the Scribo Services, (ii) the Subscription Term, domain(s) associated with your use of the Scribo Services, storage capacity or limits, or other scope of use parameters and (iii) (for paid Orders) the amount or rate you will be charged, the billing and renewal terms, applicable currency, and form of payment. Orders may also include Additional Services.

“Our Deliverables” means any materials, deliverables, modifications, derivative works or developments that we provide in connection with any Additional Services.

“Our Technology” means the Scribo Services, Our Deliverables, their “look and feel”, any and all related or underlying technology and any modifications or derivative works of the foregoing, including as they may incorporate Feedback.

“Scribo Account” means any Scribo Clinic Account or Scribo User Account.

“Scribo Clinic Account” means an account created on the Scribo® software application by a Scribo User via a Scribo User Account and subscribed to the Scribo Services to solely act as a platform for directly or indirectly running and/or managing all or part of the operation(s) taken place at only one individual medical clinic, or premise of similar context, which such Scribo User owns, practises and/or works for. Each Scribo Clinic Account corresponds to the individual medical clinic, or premise of similar context, by its respective business registration identification registered with the jurisdiction where it operates its business(es), including but not limited to the business registration number.

“Scribo Service(s)” means the provision of access to the cloud-based software-as-a-service solution, Scribo® software application, and services related thereto developed by Scribo, and made available through Amazon Web Service and related platform, that aggregates information from disparate sources and provides a platform to assist healthcare professionals and/or staff working for one or more medical clinic(s), or premise(s) of similar context, in managing i) patient data captured and stored at the clinic(s) or the premise(s); and/or ii) a range of other operations in the clinic(s) or premise(s) by a suite of applications, which includes but not be limited to drug formulary generation, drug prescription alerts, clinical decision support functions or applications, subject to additional terms and conditions as documented herein. The provision of, if applicable, certain related support and/or training services from Scribo on the uses of the Scribo® software application, including but not limited to any utility, application programming interface or tools related thereto, are incorporated as part of the Scribo Services.

“Scribo User” means an individual who uses i) a Scribo User Account to access or use the Scribo Services, or ii) the Additional Services.

“Scribo User Account” means an account created on the Scribo® software application by a Scribo User that enables, identifies and represents him in accessing or using the Scribo Services.

“Subscribed Clinic” means an individual medical clinic or premise of similar context you own, practise and/or work for that has a corresponding Scribo Clinic Account created by you, your Affiliate or a Clinic Member via your Scribo User Account(s) or his respective Scribo User Account(s), respectively, for accessing and using the Scribo Services to directly or indirectly run and/or manage its operation(s).

“Subscription Term” means the permitted subscription period for a Scribo Clinic Account to access or use the products or services provided by Scribo, including the Scribo Services, as set forth in the applicable Order.

“Support” means support that Scribo provides for the Scribo Services or Additional Services. Your Support level may be further specified in the applicable Order.

“User Content” means any data, content, code, video, images or other materials of any type that a Scribo User submits to Scribo Services or Additional Services. In this context, “submit” and any similar term includes submitting, uploading, transmitting or otherwise making available User Content to or through the Scribo Services or Additional Services.

“Website” means the website created by Scribo that is available for public access at www.scribo.com.hk.

3. Restrictions

You must provide accurate, up-to-date and complete information when you register for and establish a Scribo Account. You must have a registered and active Scribo User Account to access and use the Scribo Services. As a condition of use, and the licenses granted to you herein, you agree that you will not or will not attempt to:

Access and/or use the Scribo Services or Additional Services for purposes beyond, either directly or indirectly, supporting, running and/or managing the operation(s) of the Subscribed Clinic(s) or the intended purposes served by their normal functionalities.
Distribute any part(s) of the Scribo Services, Additional Services or Website, including but not limited to any content developed or created by Scribo that are made available or accessible via the Scribo Services, Additional Services or Website (hereinafter referred to as “Scribo Content”), in any medium without prior written authorization from Scribo, unless Scribo makes available the means for such distribution through functionality offered by the Scribo Services, Additional Service or the Website.
Alter or modify any part of the Scribo Services, Additional Services or Website.
Access Scribo Content through any technology or means other than as Scribo may explicitly designate for this purpose.
Circumvent, disable or otherwise interfere with any security-related features of the Scribo Services or Website, or features that (i) prevent or restrict use or copying of the Scribo Content or (ii) enforce limitations on use of the Scribo Services, Website or any Scribo Content.
Without written permission from Scribo, sell access to the Scribo Services and/or Scribo Content, or sell advertisements, sponsorships or promotions placed on or within the Scribo Services or any Scribo Content.
Use or launch any automated system (including, without limitation, any robot, spider or offline reader) that accesses the Scribo Services.
Collect or harvest any personal data of other users of the Website or other Scribo Users.
Use the Scribo Services, Additional Services or Website for spamming, advertising, or other solicitation of business in the course of trade or in connection with a commercial enterprise.
Solicit, for commercial purposes, any of the Scribo Users or users of the Website.
Access and use the Scribo Services or Scribo Content other than as intended through and permitted by their normal functionality.
Copy, reproduce, modify, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any Scribo Content or other content provided as a Scribo Service or Additional Service for any purposes not expressly permitted herein, or create derivative works of the Scribo Services or Additional Services, without the prior written consent of Scribo and, if applicable, the respective owner(s) of the content.
Share login credentials or passwords or use of your Scribo User Account with any other person. User IDs are granted to individual, named persons and may not be shared. You are entirely responsible for maintaining the confidentiality of information of your Scribo User Account, including your password, and for any and all activities that occurs under or via your Scribo User Account. If you are the administrator of a Scribo Clinic Account per Section 6.3, you are accountable for any and all activity that occurs under such Scribo Clinic Account. You agree to notify Scribo immediately of any unauthorised use of a Scribo Account or password, the Scribo Services or Additional Services provided to you, or any other breach of security.
Use the Scribo Services, Additional Services, Website, Scribo Content or User Content to harass, threaten, impersonate, or intimidate anyone.
Upload, post, email, transmit, or otherwise make available any content that is unlawful, harmful, threatening, violent, sexually explicit, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
Upload, post, email, transmit, publicly perform, or otherwise make available any content that violates the copyright, trademark, publicity, privacy, or other rights of third parties. You must comply with all intellectual property and other laws applicable to your use of the Scribo Services or Additional Services.
Upload, post, email, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “affiliate links,” or any other form of solicitation.
Upload, post, email, transmit, or otherwise make available any malware, adware, spyware, viruses or any software of a destructive or malicious nature.
Violate any laws applicable to your use of the Scribo Services, Additional Services or Website, including but not limited to intellectual property and data protection laws.
Use the Scribo Services, Additional Services or Website for any illegal or unauthorised purpose. You agree to comply with all Applicable Laws in all applicable jurisdictions, including your own jurisdiction.
Without written permission from Scribo, use the Scribo Services, Additional Services, Website, Scribo Content or User Content to falsely suggest an affiliation, sponsorship, or endorsement on the part of Scribo for the topic.
Reverse engineer, disassemble, decompile, translate or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any Scribo Services or Additional Services (if applicable), except to the extent expressly permitted by applicable law and then only upon advance notice to us.
Remove or obscure any proprietary or other notices contained in any Scribo Services or Additional Services.
Publicly disseminate information regarding the performance of the Scribo Services or Additional Services.
Use the Scribo Services or Additional Services for competitive analysis or to build competitive products.
Access the Scribo Services or Additional Services if your access has been suspended, revoked or terminated.
Encourage or assist any third party to do any of the foregoing.

If you are the administrator of a Scribo Clinic Account per Section 6.3, you agree that your failure and/or failure of a Clinic Member to adhere to any of the above conditions, or any other provision from these Terms, shall constitute a breach of these Terms on your part. Scribo has the right to audit your use of the Scribo Services, at its own cost and upon giving you reasonable notice, to determine whether your use is in accordance with these Terms and any other terms and laws that apply to the Scribo Services. If an audit reveals that you and/or a Clinic Member have exceeded the scope of use of the Scribo Services permitted, Scribo may require you to immediately pay an additional service fee for such use, and/or limit or terminate such use or your use of the Scribo Services.

4. System requirements

Use of the Scribo Services or Additional Services may require one or more compatible devices, Internet access (fees may apply), and certain software (fees may apply), and may require obtaining updates or upgrades from time to time. As the use of the Scribo Services involves hardware, software, and Internet access, your ability to access and use the Scribo Services may be affected by the performance of these factors. High-speed Internet access is recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility. The Scribo Services are designed to be compatible with Chrome. Scribo strongly recommends that all Scribo Users upgrade to the latest version of their Chrome to avoid any security issues and to benefit from rapidly progressing web standards.

5. Requirements for Scribo User

You may use the Scribo Services only if you have been granted the licenses herein.

The Scribo Services are not intended to serve any purposes beyond supporting, either directly or indirectly, the running and/or managing of all or part of the operation(s) taken place at a medical clinic or a premise of similar context. You represent that you are either (i) an owner or one of the owners, by equity ownership, of a Subscribed Clinic (hereinafter referred to as a “Clinic Owner(s)”); (ii) a registered medical practitioner as defined under the Medical Registration Ordinance (Cap. 161) of the Hong Kong Special Administrative Region (hereinafter referred to as a “Registered Doctor(s)”); or (iii) an employee of a Clinic Owner or a contractor who is rightfully delegated by a Clinic Owner to access and use the Scribo Services to, either directly or indirectly, run and/or manage operation(s) of his Subscribed Clinic as work for the Clinic Owner (hereinafter referred to as an “Authorised Staff(s)”). An individual who is a Clinic Owner, a Registered Doctor and/or an Authorised Staff, may hereinafter also be referred to as an “Eligible Person” in these Terms. You will not permit any individual who is not an Eligible Person (hereinafter referred to as “Ineligible Person”) to access or use the Scribo Services, or otherwise interact with the Scribo Services.

If Scribo discovers that an individual who is an Ineligible Person has been using and/or created a Scribo Account, Scribo may terminate this Scribo Account and remove the data or other content created and stored therein.

If you are the administrator of a Scribo Clinic Account per Section 6.3, you will be responsible for all the acts and omissions of the Clinic Members that occur in relation to such Scribo Clinic Account and the respective Subscribed Clinic, including without limitation any violation of these Terms by the Clinic Members, as if they were your own acts or omissions. Each Scribo User should have been assigned to one Scribo User Account with unique authentication credentials to access such and thus the Scribo Services. Each Scribo User Account should only be accessed and used by a particular Scribo User to whom such credentials have been assigned directly or, with written permission from Scribo, on behalf of Scribo by you. You are responsible for all uses of the Scribo Services by any individual using the authentication credentials assigned to you, even if unauthorised by you. Scribo may suspend or terminate any authentication credentials at any time for any suspected unauthorised use or any misuse of the Scribo Services. If you are the administrator of a Scribo Clinic Account per Section 6.3, you shall (i) ensure the security of a Clinic Member’s authentication credentials during his time working for your Subscribed Clinic(s); (ii) prevent and not permit an individual other than the Clinic Member uniquely associated with particular authentication credentials issued by or on behalf of Scribo to use such credentials to gain access to the Scribo Services during the Clinic Member’s time working for your Subscribed Clinic(s). You shall immediately notify Scribo upon any loss, misuse, unauthorised use or unauthorised disclosure, or other compromise of an End User’s authentication credentials. You shall (and, if you are the administrator of a Scribo Clinic Account per Section 6.3, shall procure that all Clinic Members) comply with all Applicable Laws and these Terms.

6. Account Types

6.1 Scribo User Account

Subject to the requirements in being a Scribo User per Section 5, an individual must register a Scribo User Account with a valid email address on the Scribo® software application to access, subscribe to and use the Scribo Services. Once logged in his Scribo User Account via the Scribo® software application, a Scribo User may create a Scribo Clinic Account, from which he will be designated as the administrator of such Scribo Clinic Account per Section 6.3, or join an existing Scribo Clinic Account upon receipt of an invitation.

6.2 Scribo Clinic Account

Any Scribo User Account may initiate to create a Scribo Clinic Account on the Scribo® software application per Section 6.1. Each Scribo Clinic Account is a platform (i) intended for directly or indirectly running and/or managing all or part of the operation(s) taken place at only one individual medical clinic or a premise of similar context, and (ii) enabled to have its administrator invite multiple Scribo User Accounts to join and attach to it under different designated roles to work collaboratively in supporting the operation(s) of a medical clinic or a premise of similar context. A Scribo User Account that has a user role under a Scribo Clinic Account may hereinafter be referred to as a “Scribo Clinic User Account” of the respective Scribo Clinic Account in these Terms.

6.3 Roles of Scribo Clinic User Accounts

Scribo Clinic User Accounts are offered in different roles, namely the administrator, doctor and staff. Except for administrator, all roles are mutually exclusive to each other.

The Scribo User Account, the individual Scribo User and/or his Scribo User Account that initiates and submits a request to Scribo in creating a Scribo Clinic Account will be automatically designated as the administrator of the Scribo Clinic Account (hereinafter collectively referred to as the “Owner”). There is only one (1) Owner per Scribo Clinic Account. The Owner will have important rights and controls over the use of the respective Scribo Clinic Account, including but not limited to inviting (i) a Scribo User to join the Scribo Clinic Account with his respective Scribo User Account(s); or (ii) an individual to create a Scribo User Account and use such to join the Scribo Clinic Account. If you are an Owner, you and/or your Affiliates are responsible for ensuring that any individual you invite to join such Scribo Clinic Account is an Eligible Person. The Owner will be automatically granted the right to manage different user roles on the respective Scribo Clinic Account by creating and configuring different sets of permissions in accessing the Scribo Services on such account, and assign the user roles to himself and the all respective Scribo Clinic User Accounts. All roles are independent to each other, and thus a Scribo Clinic User Account could be assigned with more than one role by its respective Owner.

If you are using one of the Scribo Clinic User Accounts, please note that the respective Owner is entitled to control your activities on the respective Scribo Clinic Account to a certain extent and may, among other things, (i) suspend or freeze your access to the Scribo Clinic Account; and (ii) read, copy or export your User Content created and/or stored in the Scribo Clinic Account.

Use of all Scribo Accounts are subject to these Terms of Service. The Scribo User who is registered with the Scribo User Account that takes the role of an Owner is financially responsible for any fees associated with all channels of access to and/or uses of the Scribo Services on the respective Scribo Clinic Account, and is assumed as the contact person for such matters at the respective Subscribed Clinic, unless informed to Scribo otherwise. Services, features, account types and pricing are subject to change.

6.4 Responsibility

You are responsible for understanding the functionalities, limitations, settings and controls for the role(s) of Scribo Clinc User Account(s) you take under a Scribo Clinic Account and your Scribo User Account(s). If you are an Owner of a Scribo Clinic Account, you are also responsible for (i) compliance with these Terms by the Clinic Members, including for any payment obligations; (ii) controlling whom you invite and/or permit to join the Scribo Clinic Account whilst ensuring he is an Eligible Person; (iii) controlling the role(s) is appropriately designated to each of the other Scribo Clinic User Accounts; and (iv) requiring all Clinic Members to keep their login credentials, including passwords, for accessing and using the Scribo Services strictly confidential and not to share such information with any unauthorized person. Please note that you are responsible for the activities of all your Clinic Members, including but not limited to the Orders they may place and how they use all User Content submitted via the Scribo Clinic Account(s), of which you are the Owner, even if those Clinic Members are not from your organization or domain.

6.5 Delivery

We will deliver the login instructions for the Scribo Services to your respective Scribo Account(s) or through other reasonable means no later than when we have received payment of the applicable fees. You are responsible for accessing your Scribo Account(s) to determine that we have received payment and that your Order has been processed. All deliveries under these Terms will be electronic.

7. Payment Terms

7.1 Free Trial

Immediately after you created a Scribo Clinic Account, such account is offered to access and use the Scribo Services free of charge within a single one-off free trial period of thirty (30) calendar days starting from the Clinic Account Creation Date (hereinafter referred to as “Thirty Day Trial Period”). During the Thirty Day Trial Period, you and/or the Clinic Members may access and use the Scribo Services through the Scribo Clinic Account under the Terms per the paid subscription to the Scribo Services. Immediately after the Thirty Day Trial Period, access to the Scribo Services via the Scribo Clinic Account will be suspended per Section 7.6, unless you or the respective Owner of the Scribo Clinic Account places an Order and commits the account to a paid subscription plan per Section 7.2. The subscription to the Scribo Services of a Scribo Clinic Account could be managed at any time via the Scribo User Account of the respective Owner on the Scribo® software application.

Please note that a plan of paid subscription to the Scribo Services for a Scribo Clinic Account could be selected or changed during its Thirty Day Trial Period, and this will not result in any change on the then-remaining time of its Thirty Day Trial Period. You and any other Clinic Members must not fraudulently obtain (or attempt to obtain) additional trial periods beyond the Thirty Day Trial Period.

7.2 Payment for Subscription

Except for the free trial per Section 7.1, all Scribo Services accessed via Scribo Clinic Account are offered either on a monthly subscription basis, a bi-annual subscription basis or an annual subscription basis.

Once opted to continue subscribing to the Scribo Services for a Scribo Clinic Account after the end of its Thirty Day Trial Period by placing an Order, you agree and will be requested to pay the then-current subscription fee for the paid subscription plan of your choice (hereinafter referred to as “Subscription Fee(s)”) if you are the Owner of such Scribo Clinic Account. The Subscription Fee is exclusive of any applicable local taxes or duties, unless otherwise required by the Applicable Laws. You can find out information about the different available plans of subscription to Scribo Services, as well as their features and pricing, here.

You will pay all fees in accordance with each Order, by the due dates and in the currency specified in the Order. A valid credit card or other payment instrument is required for the payments but is not required to start a free trial per Section 7.1. If a PO number is required in order for an invoice to be paid, then you must provide such PO number to Scribo by emailing the PO number to team@scribo.com.hk. For Additional Services provided at any non-Scribo location, unless otherwise specified in your Order, you will reimburse us for our pre-approved travel, lodging and meal expenses, which we may charge as incurred.

You authorise and grant Stripe, a third-party platform, or a designated third-party payment processor permission to automatically charge the Subscription Fee to the payment instrument or account provided by you. Details of your payment instrument are not stored within the Scribo® software application but at a trusted and secure third-party payment processor used by Scribo for payment processing. Other than as expressly set forth in Section 26 and Section 27, payments for subscriptions to the Scribo Services and/or Additional Services are non-refundable. You agree that we may bill your credit card or another payment instrument of yours for renewals, additional Services, overages to set limits or scopes of use, expenses, and unpaid fees, as applicable.

All fees related to the Scribo Services, including but not limited to the Subscription fees, are subject to change upon thirty (30) calendar days' notice from us, which may be provided at any time either through the Website, the user interface, in an email notification or through other reasonable means.

7.3 Renewals

Except as otherwise specified in your Order, unless either Party cancels the subscription prior to expiration of the current Subscription Term, your subscription to the Scribo Services for a Scribo Clinic Account will automatically renew for another Subscription Term of a period equal to your preceding Subscription Term. You will provide any notice of non-renewal using the respective functionality of the Scribo Services. Cancelling your subscription to the Scribo Services for a Scribo Clinic Account means that you will not be charged for the next billing cycle, but you will not receive any refunds or credits for amounts that have already been charged. When making an Order and changed your plan of subscription during the Subscription Term, the Scribo Services will be served per your current plan for the remainder of such Subscription Term and you would not be charged at the then-current subscription fee of the new plan until your next billing cycle, which from then onwards follows the new plan of subscription and respective Subscription Term. All renewals are subject to the applicable Scribo Services continuing to be offered and will be charged at the then-current rates.

7.4 Promotional Offers

Scribo may, in our sole discretion, from time to time create promotional codes that may be redeemed via your Scribo Clinic Account for credit in such Scribo Clinic Account, or other features or benefits related to the Services, for a specific time period subject to any additional terms that we establish on a per promotional code basis (hereinafter referred to as “Promo Code(s)”). Promo Codes may only be used once per Scribo Clinic Account. Each benefit may only be redeemed once per Scribo Clinic Account. Promo Codes for duplicate benefits will be voided. Only Promo Codes sent to you through official communications channels of Scribo or official business partners of Scribo are valid. You agree that Promo Codes (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public by means of posting to a public forum or otherwise, unless expressly permitted by Scribo; (iii) may be disabled by Scribo at any time for any reason without liability to Scribo; (iv) may only be used pursuant to the specific terms that Scribo establish for such Promo Code; (v) are not redeemable for cash, gift cards or cash equivalents; and (vi) may expire prior to your use.

7.5 Fraud Protections

If you are the Owner of a Scribo Clinic Account per Section 6.3, you can cancel the subscription to the Scribo Services for the Scribo Clinic Account anytime via your respective Scribo Clinic User Account. If (i) you, as the Owner of the Scribo Clinic Account, cancel such subscription before the end of the current Subscription Term (hereinafter referred to as “End of Subscription Term”); or (ii) the payment method is invalid or rejected for any reason upon processing the payment of the Subscription Fee for the subsequent Subscription Term, the Scribo Clinic Account will remain active until the End of Subscription Term and you will no longer be charged for any Subscription Fee from then onwards. In the case when (i) the End of Subscription Term is reached subsequent to the foregoing two situations; (ii) the subscription to the Scribo Services by the Scribo Clinic Account began with a single one-off free trial per Section 7.1 and the respective Subscription Fee is not paid to convert it into a paid subscription by the end of the Thirty Day Trial Period; or (iii) the respective Scribo Clinic User Account of the Owner is suspended for any reason during the Thirty Day Trial Period or Subscription Term of the Scribo Clinic Account, access to the Scribo Services via the Scribo Clinic Account, except the respective functionality of the Scribo Services for its Owner to export any User Content stored therein, will be denied and suspended thereafter. Within a period of ninety (90) calendar days after the suspension of a Scribo Clinic Account (hereinafter referred to as “Suspension Period”), the Owner of the account will have the option to use the respective functionality of the Scribo Services under his Scribo User Account to recover and export certain User Content originally stored within in the Scribo Clinic Account. Please refer to our Privacy Policy for details on the User Content that are allowed for recovery and export during the Suspension Period. During the Suspension Period, the suspended Scribo Clinic Account may be reactivated by its Owner by starting or resuming the paid subscription or update the payment method with a valid payment instrument to process payment for the Subscription Fee of the subsequent Subscription Term before the Scribo Clinic Account and any User Content stored therein will be terminated per Section 10.4 and deleted permanently, respectively, unless as required by applicable laws or purposes stated in our Privacy Policy.

You acknowledge and agree that cancellation of the subscription to the Scribo Services by a Scribo Clinic Account, change of the respective subscription plan or suspension of a Scribo Clinic Account may cause the loss of full or certain access, content or features of the Scribo Services, and Scribo does not accept any liability and is not responsible for any loss that you, as an Owner or Clinic Member of such Scribo Clinic Account, may suffer as result of such. Email or phone requests to cancel subscription to the Services for any Scribo Clinic Account(s) are not considered as cancellation.

Scribo further reserves the right to suspend the Scribo Account(s) implicated with any Scribo User who attempts to fraudulently obtain assets of Scribo or its Affiliates via the Scribo Services, Additional Services or Website, indefinitely, or ultimately or directly terminate them per Section 10.2.

7.6 Cancellation of Subscription

To learn about the security measures and fraud protections on all transactions during the purchase of the Scribo Services, please refer to the information provided by our designated third-party payment processor, Stripe, here.

7.7 Grandfathering

As recognition for being an early adopter of the Scribo Services, any Scribo Clinic Account that is active and under a paid subscription to the Scribo Services as of August 7th, 2022 shall be granted a single one-off offer to make two (2) subsequent and consecutive subscriptions to the Scribo Services by the following options:

HK$500 per month of subscription to the Scribo Services
HK$5,400 per 12 months of subscription to the Scribo Services

Scribo reserves the right to define any Scribo Clinic Account as ineligible in receiving this offer at its sole discretion.

7.8 Other payment provisions

You grant Scribo and/or any payment processor which may process payment transactions on behalf of Scribo to transfer the funds relating to payments executed via credit cards.

Any processor which may process transactions on behalf of Scribo does not account for collecting taxes, which might originate in relation to this operation.